Refund Policy

Last Updated: May 3, 2026

Overview

Madovelik is committed to providing high-quality online consultation services. This Refund Policy outlines the conditions under which refunds may be requested and processed for services purchased through madovelik.biz.

Eligibility for Refunds

Consultation Services

Refund requests for consultation services may be eligible under the following circumstances:

• Cancellation made at least 24 hours before the scheduled consultation time
• Technical failure on our platform that prevents service delivery
• Consultant fails to appear for a confirmed appointment without prior notice
• Service delivered does not match the description provided at the time of purchase

Subscription Services

For recurring subscription services:

• Refunds are available within 14 days of the initial subscription purchase
• Partial refunds are not provided for unused portions of a subscription period
• Cancellation of a subscription prevents future charges but does not trigger a refund for the current period

Digital Products and Reports

SEO analysis reports, competitor research documents, and other digital deliverables are generally non-refundable once delivered. Exceptions may be made if:

• The delivered content is substantially incomplete or corrupted
• The service was charged in error
• Technical issues prevented successful delivery and cannot be resolved

Non-Refundable Items

The following are not eligible for refunds:

• Services already rendered or consultations that have been completed
• Cancellations made less than 24 hours before the scheduled service time
• Dissatisfaction with insights or recommendations provided during a completed consultation
• Change of mind after service delivery
• Failure to attend a scheduled consultation without prior cancellation
• Services purchased during promotional periods unless otherwise stated

Refund Request Process

How to Request a Refund

To request a refund, you must:

1. Contact our support team at [email protected] within 14 days of the original purchase or service date
2. Provide your order number or transaction reference
3. Clearly state the reason for your refund request
4. Include any relevant documentation or evidence supporting your claim

Processing Timeline

Once we receive your refund request:

• We will review your request within 5 business days
• You will receive a response confirming approval or denial with an explanation
• Approved refunds will be processed within 10 business days
• Refunds will be issued to the original payment method used for purchase

Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

• Services that were partially completed before cancellation
• Bundle packages where only some components were delivered
• Prorated refunds for subscription cancellations in exceptional circumstances

Rescheduling and Credits

As an alternative to refunds, we offer:

• Free rescheduling of consultations with at least 24 hours notice
• Service credits that can be applied to future purchases
• Extended access periods for subscription services experiencing technical difficulties

Technical Issues and Service Interruptions

If technical problems on our platform prevent you from accessing paid services:

• Contact support immediately to report the issue
• We will work to resolve technical problems within 48 hours
• If resolution is not possible, a full refund or service credit will be offered
• Extended service periods may be provided to compensate for downtime

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in:

• Suspension of your account pending investigation
• Additional documentation requests to resolve the dispute
• Possible termination of service access if fraudulent activity is suspected

We reserve the right to dispute unwarranted chargebacks and provide evidence of service delivery to payment processors.

Currency and Exchange Rates

Refunds are processed in the currency of the original transaction. If exchange rates have fluctuated between purchase and refund, the amount returned may differ from the amount charged due to currency conversion. Madovelik is not responsible for exchange rate differences or international transaction fees imposed by your financial institution.

Modifications to Services

We reserve the right to modify, suspend, or discontinue services at any time. In the event of significant service changes:

• Active subscribers will be notified at least 30 days in advance
• Prorated refunds may be offered for prepaid periods if service is discontinued
• Alternative services of equal value may be offered as a substitute

Exceptions and Special Circumstances

Madovelik may grant refunds outside the standard policy terms in cases of:

• Extraordinary circumstances beyond customer control
• Documented hardship or emergency situations
• Service failures or errors attributable solely to Madovelik
• Regulatory or legal requirements

All exception requests are reviewed on a case-by-case basis and are granted at the sole discretion of Madovelik management.

Contact Information

For refund requests, questions, or concerns regarding this policy, please contact:

Madovelik
430 E 25th St, Hamilton, ON L8V 3B4, Canada
Email: [email protected]
Phone: +17808385426

Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. The date of the last update is indicated at the top of this document. Continued use of our services after policy changes constitutes acceptance of the updated terms. Material changes will be communicated via email to active customers.